Support

To help us help you faster, include your macOS version, the site you were crawling (if you're happy to share it), and what you expected to happen. Screenshots are always welcome.

Common questions

How do I manage or cancel my subscription?

Billing is handled by Apple. Open the App Store on your Mac, click your name, then Account Settings → Subscriptions, and manage SiteProwl Pro there. Cancellation takes effect at the end of the current billing period.

How do I get a refund?

Purchases go through Apple, so refunds do too — request one at reportaproblem.apple.com with the Apple account you used to subscribe.

Where do I get a PageSpeed Insights API key?

Speed tests use Google's free PageSpeed Insights API with your own key. Create one in the Google developer console, then paste it into SiteProwl's settings. It's stored encrypted on your Mac.

Where is my crawl data stored?

Locally, on your Mac. SiteProwl has no servers and no account system — see the Privacy Policy. Deleting the app's data (or the app) removes it.

A crawl isn't working on a particular site — what should I do?

Some sites block crawlers via robots.txt or a firewall, which SiteProwl respects. If a site you're authorised to audit still won't crawl, email us the URL and we'll take a look.